HealthPRO Pediatrics has an exciting new leadership opportunity as a Pediatric Center Director in Fayetteville, NC!

The Center Director of Operations works under the direction of the RVP/VP to lead assigned center in daily operations that align with performance, clinical quality, compliance, and financial indicators for all services within the identified book of business.

Supervises: Lead Therapists, BCBAs, Front Desk Coordinator, any other positions in the center

Reports to: Regional Vice President 

Salary Range: $86,000 - $95,000

Duties and Responsibilities: 

• Responsible for daily leadership demonstration of behaviors and decisions that reflect the mission, core values, vision and culture of the organization.
• Patient Care Time:
  • Less than 100 clinic billable hours/week: 75% PCT
  • 100-199 clinical billable hours/week: 50% PCT
  • 200-299 clinical billable hours/week: 25% PCT
  • 300+ clinic billable hours/week: 0% PCT
• Provide coverage as needed for short term absences or provider shortages.
• Sets expectations for performance, compliance and quality standards
• Provides support related to quality of documentation and timely completion
• Cultivates a high performing team across all center services to achieve identified standards on a consistent basis
• Analyze weekly metrics to support and coach team, problem solving barriers and providing solutions for performance improvement
• Supervises the Lead Therapists to ensure quality and performance standards are consistently demonstrated
• Meet with lead team on a weekly to review KPIs and strategies solutions to barrier
• Responsible for Clinic P&L and achieving/exceeding budget performance
• Adheres to, implements, and maintains organization policies and procedures
• Delivers any necessary corrective action or performance improvement plan
• Leads needed service delivery changes in response to monthly metrics reports
• Ensures a safe, clean and engaging physical space
• Approves all expenses, purchasing of therapist supplies/ equipment
• Maintains and completes required compliance checks timely and as instructed
• Represents the organization in all external stakeholder events
• Independently identifies, resolves and /or manages out to RVP problem areas that impede center achievement of goals and communicates success based on center performance
• Reports on overall quality of care, customer satisfaction, employee satisfaction, and practice standards
• Responsible for accurately reporting utilization, quality and financial metrics
• Accountable for operational triggers for identifying and communicating needs for hiring clinical and admin staff
• Collaborates with leadership for program and business development
• Collaborate with BD team to grow referral partners through strategic initiatives and programming
• Collaborates with School and/or Early Intervention Leads (when applicable) to meet the needs of the business and provide opportunities for therapists across settings.
• Collaborates with leadership of all disciplines to develop and maintain group programming
• Collaborates with other Center Directors in the region to standardize practices across centers
• Oversees initial and ongoing training and promotes professional development and growth across all members of the team
• Clinical Orientation for all therapists and communication with appropriate lead regarding on the job training, shadowing and specific service line orientation
• Provides support related to continuing education for team
• Collaborates with the RVP/VP to ensure quality and relevant training for all team members and on-boarding of new staff.
• Promotes employee engagement
• Supports mentor-ship of new employees
• Facilitates all staff weekly/ monthly meetings and morale boosting activities

Knowledge, Skills and Abilites: 

• Ability to deliver and accept constructive feedback and develop knowledge and skill sets
• Effective time management skills and the ability to manage multiple tasks at one time.
• Excellent written and verbal communication skills
• Ability to develop and maintain professional relationships with clients, co- workers, supervisors, and community
• Ability to adhere to organizational policies and procedures and overall mission
• Commitment to maintain client and family confidentiality and adhere to HIPPA laws and internal policies and
• Commitment to ongoing training and development as it relates to clinical skills, professional development, ethics, technology & telehealth, and relevant training in order to perform job responsibilities to required
• Ability to relay clinical protocols in easy to understand manner
• Ability to maintain a professional appearance and demeanor
• Ability to remain calm in crisis situations and respond efficiently

Qualifications and Experience: 

• Required: Master’s Degree or PhD in Applied Behavior Analysis, Occupational Therapy, Physical Therapy, Speech Language Pathology, education or another related field
• Required: CURRENT AND ACTIVE with Board Certification and state licensure if applicable per state in specific discipline
• Required: Experience working with children ages 0-18 implementing the principles of Applied Behavior Analysis, Occupational Therapy, Physical Therapy, or Speech Language Pathology
• Required: 3-5 years working with children with developmental disabilities
• Preferred: Experience working in a leadership role among a team of clinical peers, reporting on clinical and operational KPIs