HealthPRO - Heritage

Senior Lead Payroll Coordinator - Greenville SC Office

Job Locations US-SC-Greenville
Requisition ID
2020-30594
Category (Portal Searching)
Administrative/Clerical
Position Type (Portal Searching)
Regular Full-Time
Recruiter Name
Cynthia Torres
Recruiter Email
ctorres@healthpro-heritage.com
Recruiter Number
256-859-8090
Recruiting Priority Level
A

Overview

The Senior Lead Payroll Coordinator ensures that all payroll processes are executed appropriately and in a timely manner. Operates as the subject matter expert and escalation point to resolve issues and continuously looks for improvements in operational processes and designs and implements those initiatives. Optimizes the contribution of the team through coaching, counseling and implements workable solutions to business issues/problems with minimum referral to management. Works with Payroll Manager to define standards and reusable approaches for Payroll operations. This individual manages effective internal/external client relationships within own area of responsibility, and builds client relationships in the wider group or unit.

 

*Must have significant multi-state and local income tax experience.  Tax experience required with local taxes in PA and OH required.  Prefer additional tax experience in IN, KY, MD and NY is helpful.  This position works from the Greenville SC office.

Responsibilities

  • Interpret day-to-day business objectives and preparation/execution of operational practices/work programs.
  • Fills in for the manager as needed and prepare work schedules to ensure appropriate coverage.
  • Assist in monitoring team workload.
  • Ensure team members acquire necessary skills and performance attributes, in line with business and personal development needs.
  • Provide guidance to and shares knowledge with colleagues/team members relating to own specialization.
  • Assist Payroll manager to create annual team objectives.
  • Escalate potential service issues to Payroll manager.
  • Participates in interview process for new hires into Payroll roles.
  • Defines standards and reusable approaches within the Payroll operational framework.
  • Train team members on new or enhanced operation procedures and policies.
  • Identify process improvement initiatives and define standards for new processes.
  • Cover for team members in back-up role for vacation and/or high-volume work efforts.
  • Implement quality control measures.
  • May be accountable for ongoing management of effective client service relationship in one area of the business as the main point of contact for senior client representatives.

Qualifications

  • Minimum of 5 years of payroll experience.
  • Minimum of 5 years of fast paced customer experience.
  • CPP preferred
  • Experience with UltiPro payroll systems preferred.
  • Experience partnering with HR and Operations
  • Ability to effectively coach and organize work activities for team members while working as part of the team.
  • Strong knowledge of Federal, State, Local, School District, Occupational, and tax reciprocity rules and regulations.
  • Demonstrated coaching/mentoring skills and issue management problem solving skills.
  • Strong customer service skills.
  • Strong organization skills, attention to detail and follow through to resolve any outstanding issues.
  • Strong time management skills.
  • Strong written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Sr. Executives.
  • Ability to adapt to changing environment and support of multiple clients.
  • Ability to analyze/interpret data and take appropriate action.
  • Ability & interest in training other team members.
  • Knowledge of Federal, State, Local, School District, Occupational, and tax reciprocity rules and regulations.
  • Working knowledge of email and Chrome.
  • Advanced knowledge of Excel.

Recruiter : Email Address

ctorres@healthpro-heritage.com

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