HealthPro Heritage has a great Care Coordinator Opportunity in Norwell, MA. This is a full-time, in person position.

Why Choose HealthPro Heritage?

• Purpose-Driven Work: Be part of a mission-driven organization dedicated to compassionate care and innovative therapy solutions. 
• Growth Opportunities: Enjoy continuous learning and development opportunities tailored to support your professional growth.
• Collaborative Culture: Thrive in a supportive environment where teamwork, respect, and open communication are at the heart of everything we do.
• Commitment to Excellence: Join a team recognized for clinical expertise and commitment to delivering high-quality care and outcomes.
• Competitive Benefits Package: Enjoy competitive compensation along with a comprehensive benefits package designed with YOU in mind!

Join Us in Making a Difference

At HealthPro Heritage, we offer a fulfilling career where you can positively impact lives and achieve personal and professional growth. As a therapist-led, diverse organization, we provide clinical services across various settings, including nursing facilities, retirement communities, hospitals, home care, and pediatric schools and clinics. Join us to be part of a team that values your skills, listens to your input, and makes a meaningful difference in the community.

• Manages and monitors all referrals & inquiries in CRM and/or EMR
• Receives and disseminates all client specific information to Center Directors
• Handles all client related communication specific to onboarding, evaluation scheduling and ongoing therapy
• Ensures client hour fulfillment
• Notifies Center Director’s team daily of any open intakes or client interest
• Maintains, monitors and tracks all intakes from submission to receipt of services
• Answers and manages any intake calls
• Maintains active and updated waitlist per state as well as clients in progress
• Faxing copying, scanning intake paperwork
• Maintains face sheets for all clients
• Works directly with Center Director to efficiently onboard clients
• Assists with the orientation and basic policies with clients to ensure adherence to policies.
• Schedules all new hire/client’s schedules to accommodate availability
• Monitors and maintains EMR to ensure compliance and completion of all appointments
• Handles all cancellations and rescheduling
• Notifies leadership team weekly of any open client availability (e.g., staffing concerns)
• Adheres to inclement weather policy and sick policy-notifies all parties of cancellations
• Responds to emails in timely manner to ensure any scheduling changes are handled properly and all parties are notified (Clinician, Families)
• Ensures all appointments are completed in a timely manner with notes completed
• Communicates with clinical staff if incomplete or out of compliance
• Updates site specific documents to ensure quality services and timely deadlines for the clinicians (e.g., Caseload Tracker)
• Maintains scheduling and inquiry metrics weekly (including but not limited to cancellations, hour fulfillment, hours authorized, inquiry and conversions etc.)
• Assumes duties and responsibilities that may not be listed above in order to maintain the dignity, safety of those that we serve and the integrity of the services that we provide

• Minimum of High school equivalent or higher.
• Minimum of one-year administrative experience
• Proficient in Microsoft Word, Excel, Publisher
• Ability to multitask
• Efficient problem-solving skills
• Must possess excellent organizational and time management skills.
• Exceptional communication skills are also necessary
• Preferred candidate will have the ability to accomplish both individual and team goals
• Must keep client and family satisfaction at the forefront of all activities.
• Collaborative nature
• Allegiance to the mission, values, and vision of the organization

HealthPRO Heritage and its subsidiaries provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HealthPRO Heritage and its subsidiaries comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.